CONTACT US

Do you have questions? Contact us and we will reply within 48 hours on weekdays. If your query concerns an order, please quote your order number for faster service.


You can reach us via the contact form below or via info@lashface.se

FREQUENTLY ASKED QUESTIONS AND ANSWERS

ORDER

PLACE, CHANGE OR CANCEL AN ORDER
To place, change or cancel an order, email info@lashface.se and include your order number.

If you want to change an order, you must contact us as soon as possible after you place your order. In some circumstances it may not be possible to change your order.

WHERE IS MY ORDER?
You should receive your order within 3-5 working days of delivery.
We aim to process and dispatch orders within 1-2 days of receiving them. Please note that during busy times this may take longer.

DELIVERY

ALL CUSTOMERS
We offer FREE DELIVERY for orders over 599kr within Sweden for all purchases from our store. Your purchases will be sent via Postnord, Budbee or DHL and will arrive within 3-5 working days.

RETURNS AND REPURCHASES

RETURNING AN ITEM
It is your responsibility to ensure the safe return of the item(s) by packing the products adequately and using a reputable delivery service. Before making a return, please email us at info@lashface.se with your order number and the items you wish to return.

The cost of returning the item(s) is your responsibility if it has not been received in damaged condition (in these cases you will be reimbursed for postage).
Please note that we will not be able to accept returned goods if it is determined that they have been used. In such circumstances, no refund will be offered.

DAMAGED ITEM
If you have received a damaged item, please email info@lashface.se. We will arrange a return or replacement for you. You must then return the damaged goods within 7 days (with the original packaging) and clearly state the problem with the order.

RETURNS

You have the right to return your goods within 14 days of placing your order for a refund (provided they are in a resalable condition). We will not refund goods if it is established that they have been used.