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WHAT WE ARE
Our website is: https://lashfacegroup.com.
Lashface & Co (with organization number 559279-5859), registered and Showroom at Skånegatan 35, 412 52 Gothenburg, sells to both consumers and companies in professional use, the majority of the products are intended for professional use in beauty care. Distribution and resale of our products is not permitted without permission, with the exception of products intended for customer care (eg Brow-Lash shade, teeth whitening kit, brushes, etc.).
When you order through our store includes a purchase agreement when you place an order and then an order confirmation is sent to you automatically via the e-mail address you provided, if something should go wrong in your order we ask you to contact us immediately as the goods are often packed and sent the same day. Sorry, once the order has been processed, we can not make any changes.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
When you shop in the Lashface & Co store, we process your personal information. We care about processing your personal data in a secure way. Below we inform you about what personal data we collect, how it is processed and inform you about your rights in connection with the processing of personal data.
The controller of the personal data we process is Lashface & Co. If you have any questions regarding the processing of your personal data, please contact us.
The easiest way to do this is via the "Contact us" section of our website.
The purpose of the processing of your personal data is to improve our services and when you place an order via our website, we process your personal data to fulfill the contract we have entered into with you. In addition, we need to keep certain information for accounting purposes, fee management and possible warranty or return management. As we explain below, we also process the information based on your consent to the GDPR.
1. Information you give us via order
When you choose to shop with us, we collect and save the information you give us.
Your name Company name (if applicable) Company registration number (when ordering from a company) Your email address, which we use to send you information about your order or other customer queries Your phone number, which we use to call you regarding your order or notification of your package Your address, to which we send your orders Your date of birth (optional) Providing this information above is voluntary, but it is also necessary for you to be able to order from the website. This means that you must provide this information if you want to shop with us. If they are not listed, we cannot send you any goods.
When you shop on Lashface.se, we collect and save information such as your name, address, e-mail address and your mobile number. We need this information to be able to send your order to you and contact you if any questions arise in connection with the order. We also need to keep this information for accounting purposes, fee management and any warranty or returns management. The history is deleted as soon as the purpose of the processing has been achieved.
We also save the IP address used when ordering for security reasons.
Since we use KLARNA, PAYPAL and PAYSON as payment methods, we do not save credit card numbers with us, but they are instead saved by KLARNA, PAYPAL and PAYSON. When you pay with SWISH, your mobile number is saved in the bank as a reference for where the payment comes from.
If you contact our customer service, we collect the information you give us in connection with the contact.
Your name Email address Phone number Order number This information is only saved as a history of the order or in case of a complaint. The information is deleted as soon as the purpose of the contact has been fulfilled.
2. Information we receive when you use our services
When you use our website, we collect and save log data related to changes in your customer profile, such as changes in your address or phone number, as well as log data linked to categories and products that you click on or search for. We do this to track relevant changes and learn about customer interests to improve our product range and offers. The information is also used so that we can show you similar products or send you similar offers (if you have explicitly asked us to do so).
Access to personal data and updates. To keep track of the information we have stored about you, you can easily create a user account. There, on your page, you can change the information available and give consent to whether we can send you offers via SMS and newsletters and offers via email. Withdrawal of consent. If you later change our ability to collect information about you from certain sources that you have previously authorized, you can simply withdraw your consent by changing your settings on "My Page" on the website. If you were to do so, you would understand that some services may not work properly. You can also contact customer service if you have any questions Delete your account. If for any reason you decide to delete your user account, you can do so by logging into your customer profile on the "My page" of the website.
When visitors leave comments on the site, we collect the information displayed in the comment form as well as the visitor's IP address and user agent string to help detect spam messages.
We retain contact form submissions for a certain period for customer service purposes, but we do not use the information sent through us for marketing purposes to third parties.
If you leave a comment on our website, you can choose to save your name, e-mail address and website address in cookies. This is for your convenience so you do not have to fill in this information again the next time you write a comment. These cookies are valid for one year.
If you visit our login page, we will set a temporary cookie to check if your browser accepts them. This cookie does not contain any personal information and it disappears when you close your browser.
When you log in, we also create several cookies to save information about your login and your choices for designing the screen layout. Login cookies are valid for two days and layout selection cookies are valid for one year. If you select "Remember me", your cookie will remain for two weeks. If you log out of your account, the login cookies will be deleted.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not contain any personal information, but only indicates the post ID of the article you just edited. It is valid for 1 day.
EMBEDDED CONTENT FROM OTHER WEBSITES
WITH WHOM WE SHARE YOUR DATA
HOW LONG IS YOUR DATA STORED
If you write a comment, the comment and its metadata are saved indefinitely. The reason for this is that we must be able to find and approve follow-up comments automatically and not queue them for review. For users who register on your website (if any), we also save the personal information they enter in their user profile. All users can view, edit or delete their personal data at any time (except that they can not change their username). Website administrators can also view and edit this information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account or have written any comments on this site, you may request an export file containing the personal information we hold about you, including any information you have provided to us. You can also request that we remove all personal information we have about you. This does not include any information that we have to store for administrative, legal or security purposes.
You can of course contact us if you have any questions or concerns about our way of processing your personal data. If you believe that our way of processing personal data violates these rules or any privacy or personal data legislation (GDPR), you can also complain to the Data Inspectorate. Information on how to contact the inspectorate can be found on the data inspectorate's website: www.datainspektionen.se.
WHERE DO WE SEND YOUR INFORMATION?
Comments from visitors can be checked via an automatic spam detection service.
OUR CONTACT INFORMATION
HOW WE PROTECT YOUR INFORMATION
We take various security measures to protect your personal information. We use encryption methods to protect sensitive data transmitted over the Internet. We use SSL encryption that protects your user data. Only employees who are to perform a specific job (eg invoicing or customer service) have access to personally identifiable information. The computers / servers used to store personally identifiable information and back up are therefore located in the intended and secure environment in Sweden.
CHANGE OF INFORMATION FOR PROCESSING PERSONAL DATA
Sometimes we may need to change our information about how we process personal data, e.g. in the event of changes to our website or our services, or if changes are made to laws and regulations in connection with the processing of personal data. If this information changes, we will notify you, provided we have your contact information. Otherwise, you can always easily access current information on our website.
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