PRIVACY POLICY

WHAT WE ARE

Our website is: https://lashfacegroup.com.

Lashface & Co (with organization number 559279-5859), registered and Showroom at Skånegatan 35, 412 52 Gothenburg, sells to both consumers and companies in professional use, the majority of the products are intended for professional use in beauty care. Distribution and resale of our products is not permitted without permission, with the exception of products intended for customer care (eg Brow-Lash shade, teeth whitening kit, brushes, etc.).

When you order through our store includes a purchase agreement when you place an order and then an order confirmation is sent to you automatically via the e-mail address you provided, if something should go wrong in your order we ask you to contact us immediately as the goods are often packed and sent the same day. Sorry, once the order has been processed, we can not make any changes.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

When you shop in the Lashface & Co store, we process your personal information. We care about processing your personal data in a secure way. Below we inform you about what personal data we collect, how it is processed and inform you about your rights in connection with the processing of personal data.

The data controller for the personal data we process is Lashface & Co. Contact us if you have any questions regarding the processing of your personal data.

The easiest way to do this is via the section "Contact us" on our website.

The purpose of the processing of your personal data is to improve our services and when you place an order via our website, we process your personal data to fulfill the agreement we have entered into with you. In addition, we must save certain information for accounting purposes, fee management and any warranty or return management. As we explain below, we also process the information based on your consent to the GDPR.

1. Information that you give us via order

When you choose to shop with us, we collect and save the information you give us.

It is:

Your name
Possible company name
Organization number (when ordering companies)
Your e-mail address, which we use to send information about your order or other customer questions
Your telephone number, which we use to call you regarding your order or notification of your package
Your address, to which we send your orders
Your date of birth (optional)
It is optional to provide this information above, but it is also necessary for you to be able to order from the website. This means that you must enter this information if you want to shop with us. If they are not listed, we can not send you any goods.

When you shop at Lashface.se, we collect and save information such as your name, address, e-mail address and your mobile number. We need this information to be able to send your order to you and contact you if any questions arise in connection with the order. We must also save this information for accounting purposes, fee management and any warranty or return management. The history is deleted as soon as the purpose of the processing has been achieved.

We also save the IP address used when ordering for security reasons.

Because we use KLARNA, PAYPAL and PAYSON as payment methods, we do not save credit card numbers with us but they are instead saved by KLARNA, PAYPAL AND PAYSON. When you pay with SWISH, your mobile number is saved in the bank as a reference for where the payment comes from.

If you contact our customer service, we collect the information you provide us in connection with the contact.

It is:

Your name
Email address
Phone number
order number
This information is only stored as a history of the order or in the event of a complaint . The information is deleted as soon as the contact's purpose has been fulfilled.

2. Information we receive when you use our services

When you use our website, we collect and save log data in connection with changes to your customer profile, e.g. be changes in your address or phone number, as well as log data linked to categories and products that you click on or search for. We do this to be able to track relevant changes and learn about customers' interests to improve our product range and our offerings. The information is also used so that we can show you similar products or send you similar offers (if you have explicitly asked us to do so).

Access to personal data and updates. To keep track of what information we have stored about you, you can easily create a user account. There on your page you can change the information that is available and give consent to whether we can send offers via SMS and newsletters and offers via e-mail.
Withdrawal of consent. If you later change our ability to collect information about you from certain sources that you have previously approved, you can simply withdraw your consent by changing your settings on "My Page" on the website. If you were to do so, you would understand that some services may not work properly. You can also contact customer service if you have any questions
Delete your account. If for any reason you choose to delete your user account, you can do so by logging in to your customer profile on "My Page" on the website.

When visitors leave comments on the website, we collect the information displayed in the comment form as well as the visitor's IP address and user agent string to help detect spam messages.

An anonymized string created based on your email address (also called a hash value) can be sent to the Gravatar service to determine if you are registered there. The privacy policy for the Gravatar service is available at https://automattic.com/p

CONTACT FORM

We retain contact form submissions for a certain period for customer service purposes, but we do not use the information sent through us for marketing purposes to third parties.

COOKIES

Our cookies improve access to our website and identify returning visitors. In addition, our cookies improve the user experience by tracking and customizing the user's interests. Our use of cookies is not at all linked to personally identifiable information on our website.

If you leave a comment on our website, you can choose to save your name, e-mail address and website address in cookies. This is for your convenience so you do not have to fill in this information again the next time you write a comment. These cookies are valid for one year.

If you visit our login page, we will set a temporary cookie to check if your browser accepts them. This cookie does not contain any personal information and it disappears when you close your browser.

When you log in, we also create several cookies to save information about your login and your choices for designing the screen layout. Login cookies are valid for two days and layout selection cookies are valid for one year. If you select "Remember me", your cookie will remain for two weeks. If you log out of your account, the login cookies will be deleted.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie does not contain any personal information, but only indicates the post ID of the article you just edited. It is valid for 1 day.

EMBEDDED CONTENT FROM OTHER WEBSITES

Articles on this site may contain embedded content (such as videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited the other website. These sites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with said embedded content, including tracking your interaction with this embedded content if you have an account and are logged in to the site in question. <. / p>

WITH WHOM WE SHARE YOUR DATA

By default, Lashface & Co does not share any personal information with anyone. We do not sell your personal information to third parties, nor do we exchange further information with third parties. Third parties may only display data if it is necessary for them to be able to perform their specific services for us (eg accountant and accounting firm), so that we in turn can offer you our services. Relevant information that must be collected to complete the purchase will be shared with our payment and transportation partners. Our store is provided by Shopify, therefore we refer to their privacy policy. Data processors are other parties that we employ to process personal data. We enter into strict agreements with them to maintain data security in such cases.

HOW LONG IS YOUR DATA STORED

If you write a comment, the comment and its metadata are saved indefinitely. The reason for this is that we must be able to find and approve follow-up comments automatically and not queue them for review. For users who register on your website (if any), we also save the personal information they enter in their user profile. All users can view, edit or delete their personal data at any time (except that they can not change their username). Website administrators can also view and edit this information.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account or have written any comments on this site, you may request an export file containing the personal information we hold about you, including any information you have provided to us. You can also request that we remove all personal information we have about you. This does not include any information that we have to store for administrative, legal or security purposes.

You can of course contact us if you have any questions or concerns about our way of processing your personal data. If you believe that our way of processing personal data violates these rules or any privacy or personal data legislation (GDPR), you can also complain to the Data Inspectorate. Information on how to contact the inspectorate can be found on the data inspectorate's website: www.datainspektionen.se.

WHERE DO WE SEND YOUR INFORMATION?

Comments from visitors can be checked via an automatic spam detection service.

OUR CONTACT INFORMATION

Please do not hesitate to contact us if you have any questions about this privacy policy, the processing of your personal data or if you wish to request an extract from the register. Please contact our customer service team at info@lashface.se for privacy-specific questions and we will get back to you shortly.

HOW WE PROTECT YOUR INFORMATION

We take various security measures to protect your personal information. We use encryption methods to protect sensitive data transmitted over the Internet. We use SSL encryption that protects your user data. Only employees who are to perform a specific job (eg invoicing or customer service) have access to personally identifiable information. The computers / servers used to store personally identifiable information and back up are therefore located in the intended and secure environment in Sweden.

FÖRÄNDRING AV INFORMATION FÖR BEHANDLING AV PERSONUPPGIFTER

Sometimes we may need to change our information about how we process personal data, e.g. in the event of changes to our website or our services, or if changes are made to laws and regulations in connection with the processing of personal data. If this information changes, we will notify you, provided we have your contact information. Otherwise, you can always easily access current information on our website.