Lashface&Co Store sells to both private individuals and companies, the majority of the products are intended for professional use in beauty care. Distribution and resale of our products is not allowed without permission, with the exception of products intended for customer care (e.g. Lash/Brow, teeth whitening kit, brushes etc.).
When you order through our store, a purchase agreement is entered into when you place an order and then an order confirmation is automatically sent to you via the email address you provided, should anything go wrong with your order please contact us immediately as the goods are often packed and shipped the same day. Once the order has been processed we cannot make any changes, sorry.
We comply with the Sale of Goods Act and the Distance Selling Act
The Lashface&Co trademark is protected. All retailers are welcome to sell our products but our product descriptions and images must be used in such cases. If sales are made on a website, you must contact us via email about this.
The shipping cost is 69 SEK, regardless of the size of the order All our deliveries are sent by Postnord or DHL to your nearest post office.
Normally 3-5 working days from the time you place your order until it arrives at your delivery point, unless otherwise stated on the product.
* In the current situation of covid-19, we would like to make you aware that production and delivery to our suppliers may be affected beyond our control and this in turn affects all lines.
While most deliveries come in on time, there may be circumstances that cause deliveries to be delayed. We therefore apologise for any delays with regard to our ordered goods.
We will of course do our utmost to ensure that this does not affect our customers unduly and should you be affected we will contact you via the email address provided from your order.
INDICATED ERROR/INCOMPLETENESS ADDRESS
The customer is responsible for ensuring that Lashface&Co is always informed of the correct telephone number, name and delivery address. If the package cannot be delivered or collected due to incorrect or incomplete address information, expired identification etc., this is not something that Lashface&Co can change with the carrier as DHL does not change names/addresses on shipments due to the risk of fraud. If the parcel is returned to Lashface&Co due to incorrect or incomplete address information, the parcel will be treated as: undelivered parcel. We ship internationally. Lashface&Co disclaims all responsibility for packages that are listed by PostNord, DHL or other postal service providers as delivered to the address provided.
We reserve the right to charge the costs of handling for uncollected or refused parcels.
Goods that are not collected and returned to us will be charged an additional cost of 369 SEK to cover carrier's fees, return freight and administrative costs where the total order value is less than 1000 SEK. For orders where the order value exceeds 1000 SEK, an additional charge of 569 SEK will be applied. For uncollected orders shipped by pallet/home delivery, you will be charged the actual shipping costs, handling fees and a DKK 200 administrative fee.
Please note that if you cancel a purchase and wish to return the goods, you must first collect the package and then return it. Undelivered packages are not covered by the right of withdrawal. Our terms and conditions for returns - see Open Buy/Returns below. Your parcel will remain at the point of delivery for 14 days from the date of arrival, after which it will automatically be returned to Lashface&Co.
IN CASE OF ILLNESS OR OTHER HINDRANCES
When picking up a shipment at any DHL Service Point or terminal, the current shipment number and the recipient's ID are required. If a courier is picking up the shipment, the courier's ID is also required. We will not reimburse lost packages if incorrect or incomplete address details are provided.
INFORMATION ABOUT THE ARRIVAL OF YOUR PACKAGE
Once your parcel has arrived at your collection point and is ready for pick-up, you will be notified by text message or email with the parcel's tracking number and information on which retailer you can pick up your parcel from.
NEW USER/CUSTOMER AND MARKETING
When you create a new user/new customer, you accept our terms and conditions of purchase and that Lashface&Co will add you to its customer register and as a newsletter reader. There you will receive offers and information directly via e-mail.
In the case of open purchase/return, the conditions that apply under the Purchase Act and the Distance Contracts Act apply . You have the right to cancel your purchase or change to another product within 14 days. The cancellation period begins on the day you receive the goods/pick up your order. Therefore, please note that if you cancel a purchase and want to return the goods, you first need to collect the package and then return it. Undelivered parcels are not covered by the right of withdrawal.
The right of withdrawal and 14 days open purchase does not apply to businesses. The starting date of the 14 day return policy shall apply from the day the customer physically receives the product(s). Note! Products cannot be opened and the seal must be in place for the return to be accepted.
Open Buy / Return / Buyback does NOT apply to our Courses.
If you return goods without having been in contact with us, the return will only be registered when the shipment arrives at our warehouse and the withdrawal period may have passed and will not be accepted. For your return/exchange to be accepted, the item must be in its original packaging, whole, unused and in the same condition as when you received it. Fill in the form that came with your goods and put it in the package with the item(s) you are returning.
You will be responsible for paying for your own shipping costs to return your item and you decide which carrier you want to send your package with. Shipping costs are non-refundable.
Effect of the consumer exercising his right of withdrawal
13 § If the consumer exercises his right of withdrawal, he must, without undue delay and at the latest within 14 days, return or send back the goods to the trader at his own expense.
You are responsible for the goods until they reach our warehouse. Remember to pack the goods so that they can be handled on the way back to us. Goods damaged in transit or that do not arrive will not be refunded and you will have to make your own claim against the carrier.
Unfortunately, we are unable to administer the exchange of goods. If you wish to exchange for another item, please place a new order in our online shop.
Contact us by email if you have any questions about this.
All shipments must be sent either directly to our warehouse or via an agent. We do not accept returns or other matters in person via the warehouse. Once we have received and checked the item and the return has been accepted, we will refund the purchase price of the item(s) immediately. This amount will be visible in your account within the next few days if you paid by card. If you have chosen to pay by invoice, you will receive an updated invoice from Klarna.
We always do our best to send out all items in perfect condition. Should an item be defective on delivery or otherwise faulty, please send us an email with your customer number/order number, a picture of the item where we can clearly see the defect and where you explain the fault. Always check the parcel while you are still at the delivery point.
If you see obvious damage to the box or hear a suspicious rattle, open the package while you are still at the collection point. The staff there will report that the box is damaged, etc. In the event of transport damage that is not directly visible (hidden), you must notify us immediately on the day you receive the consignment. We only accept complaints by email. Send the picture to: firstname.lastname@example.org and we will get back to you as soon as we can.
NOTE! It is important that you contact our customer service department BEFORE returning a complaint to us. If you send the product back to us without having been in contact with us, you will unfortunately be responsible for the return shipping costs. Once we have checked the product and the complaint has been accepted, we will refund the purchase price of the product immediately upon receipt of the complaint.
This amount will be visible in your account within the next few days if you paid by card. If you have chosen to pay by invoice, you will receive an updated invoice from Svea. Should it be the case that the product is faultless or that there has been a handling error, the customer will be charged 100 SEK/product for the inspection and the customer will also be charged for the return costs.
SALE TO MINORS
To shop in our online store, you must be at least 18 years old or have the consent of a parent or guardian.
IMAGES AND PRODUCT DESCRIPTIONS
We reserve the right to make typographical errors, product changes, price adjustments and colour deviations. Should there be obvious errors such as wrong price, we reserve the right to adjust or cancel orders. All images in this online store are the property of Lashface&Co and are protected by copyright. If you wish to use our images, please contact us. If this is violated, a lawyer will be contacted. We cannot guarantee that an item displayed in the store accurately represents the colours it has in real life. How the colour is reproduced depends on the settings of your computer.
All attempts at fraud will be reported to the police and Lashface&Co reserves the right to cancel the purchase if fraud is suspected. We also reserve the right to refuse service to anyone for any reason at any time.
We want you to have a positive experience when shopping with us. Please get in touch if there's something on your mind - praise or criticism, or if there's anything we can help you with.
We do not accept questions, complaints or other matters over the phone for the simple reason that we are an online store and may need pictures or other information that cannot be provided over a phone call. We ask that you contact us via email and we will be happy to respond as soon as we can: email@example.com (Please DO NOT contact us via Facebook, Instagram or other social media when it comes to important messages, questions regarding orders, customer information, etc.
It's so easy for us to miss this and you have to wait unnecessarily for a response. Contact us via our email which we read several times for the day! Thanks in advance!)
In cooperation with Klarna Checkout, we offer card payment, invoice payment, account/partial payment and direct payment.
By clicking "Complete purchase" you agree to our terms and conditions.
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